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As you visit this site you will find pieces of information that you may want to add to a Custom Profile. To do that simply click the "add" link that is associated with that information. Once you are finished gathering data simply click "View Custom Report" and that will take you directly to your report. From there you can email, print or create a PDF of that report.


The City of Lufkin is pleased to announce that we are now offering an upgraded version of Click2Gov for Customer Information System (CIS) which will provides the citizens of Lufkin the ability to pay their utility bills over a secure Internet connection using a credit card. Citizens can also view comprehensive, up-to-date account information, billing history, and service and consumption summaries.

Click2Gov Benefits

  • Improves service by giving citizens real-time access to their account information at their convenience — 24 hours a day, 7 days a week.
  • Provides the ability to compare service consumption over a three-year period to determine usage patterns.
  • Improves efficiency by reducing the time customer service representatives spend answering telephone and in-office inquiries.
  • Allows the City to meet the needs of our citizens who want information access through the Internet.

System Features

  • Payment history — View customer payment history, including pending payments.
  • Electronic bill presentment and payment — Enable customers to pay bills online with a major credit card.
  • Customer account information — View customer account information, including account status and balance, last bill sent, and last payment received.
  • Consumption summary information — Display consumption summary information for each meter, including last reading, average daily usage, and period usage.
  • Consumption summary graphs — Generate customer consumption graphs by period for the last three years.
  • Customer billing history — View customer billing history, including bill date, due date, balance forward, current charges, and total billed amount.
  • Customer service summary — View customer service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.
  • Service summary graphs — Display in graph format the last 12 billing amounts.
  • Customer billing statement — View a customer billing statement that provides a detailed reading and charges for a specific bill.


Electricity Energy Delivery TXU Energy
Reliability 99.9739%
Transmission Voltage 69 KV  138 KV  345 KV
Service Voltage 120/208  120/240  240/480  277/480
For a "complete" list of competitive electric retailers visit


Natural Gas
Natural Gas
Natural Gas Centerpoint/Entex
BTU Content Per Cubic Foot 1,000



Telephone Service
Telephone Service
Telephone Service Consolidated Communications
Digital Yes
Analog No
Electromechanical No
Make and Model Northern Telecom DMS 100/200
Software Level NA10
Fiber Optics Yes
Switched 56 KBPS Yes
High Capacity Digital (T-1) Yes
Digital Data Service Yes
911 Yes
Other Network Services
Custom Calling Features, Caller ID, Basic Rate ISDN, Primary Rate ISDN, Digital Centrex, ADSL



Water Supplier
Water Supplier
Water Supplier City of Lufkin
Source 24 Wells/ Surface Water
Max. System Capacity (daily) 72,000,000 gallons
Max. Daily Use To Date 13,700,000 gallons
Pressure on Mains 40 – 95 lbs.
Storage Capacity 6,400,000 gallons
Size of Mains 2” – 30”
System Looped Yes
Projects Under Const. New lines from wells into city
             New water well northwest of city


Sewer System
Sewer System
Type Treatment Plant Activated Sludge
Maximum Capacity 11,300,000 gallons
Max. Daily Use To Date 5,500,000 gallons
Projects Under Const. Revitalization project in downtown area